Happy New Year!
Pilot season is upon us, which means now is a great time to update your profile! To help you put your best foot forward, we’re happy to announce some new features we released last week:
- Repped Talent accounts now receive their first 2 photos FREE
- All Talent Accounts can now upload 1 FREE media clip to their profile (via the Media Bin on your profile)
- Transgender and non-binary options are now available on your profile
- Talent and their representatives can now upload a PDF resume in the “Edit Resume” section of their profile.
- Improved performance and site speed
We understand that during the last few weeks, we missed an opportunity to serve some of our customers to the high standard in which we hold ourselves accountable. To ensure that we are more readily equipped to deliver best-in-class customer service, we have made internal changes that we’d like to share with you.
- We have increased the size of the support teams by more than 50%
- Wait times for email responses are 1/3rd of what they were 1 month ago
- Average wait times on the phones are less than half what they were 1 month ago
- Future site updates will ensure an even higher level of customer service delivered by the team
If you have any questions, please email firstname.lastname@example.org